L1
Reasoning and planning
Claude 4.7, hierarchical task decomposition, ReAct and reflection loops, escape hatches.
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We design, ship, and operate AI agents that close tickets, reconcile invoices, and run back-office work end-to-end. Not chatbots. Not pilots.
A simulated run of the same architecture we ship to production. Tool calls, planning, retrieval, and a final action. Not a chatbot pretending.
Most "AI agents" are model calls in a wrapper. Ours have planning, memory, evals, and a control plane. The boring infrastructure that keeps them running at month four.
Claude 4.7, hierarchical task decomposition, ReAct and reflection loops, escape hatches.
MCP-native tools into Salesforce, NetSuite, Jira, Okta, Stripe, and custom APIs.
pgvector and Pinecone hybrid search, BM25 reranking, evals to keep retrieval honest over time.
LangGraph state machines, Temporal for durable workflows, retries, idempotency, rollback.
LangSmith and Braintrust eval pipelines, cost dashboards, drift detection, replay debugging.
Audit logs, PII redaction, prompt-injection defenses, human-in-loop checkpoints, SOC 2 and HIPAA.
Every one of these is in production or pilot. Same architecture, different domain. Read the workflow, the systems they touch, and the metric that pays the bill.
Submits prior authorizations in under four hours. Handles denials too.
Five-to-ten-day PA backlog. $11+ per authorization in clerical cost. Patients abandon care while staff fight payer portals.
Sets up a claim, gathers documents from the insured, and assigns the right adjuster. Under 10 minutes from call to file.
Three days from first notice of loss to a claim file with everything in it. Adjusters waste an hour each chasing photos and police reports.
Quotes RFQs in seven minutes and watches every load in flight for exceptions before customers hear about them.
Brokers turn quotes around in hours. Exceptions surface when the receiver calls. Too late. Margin leaks on both ends.
Reviews and redlines incoming NDAs, MSAs, and DPAs against your playbook in under 12 minutes.
Sales waits 2–4 days for legal to clear a vendor NDA. Legal queue is backed up. Deals slip because of paper.
End-to-end invoice processing (capture, three-way match, GL-code, route, post) without a keyer in the loop.
$4–$15 per invoice when keyed by hand. Late-payment penalties. Coding mistakes that the controller catches at month-close.
Resolves returns, refunds, and 'where is my order' tickets without a human agent, and escalates the suspicious ones.
RMA + WISMO is 60–70% of CX volume in DTC. Hiring through Q4 burns margin. Refund disputes leak chargebacks.
Don't see your industry? We've shipped agents for healthcare, insurance, freight, legal, finance, e-commerce, and more. The architecture transfers.
Talk about your workflowBring us the workflow that shouldn't still be manual. We'll come back with an agent shape, a cost, and a timeline.